Education

    1992 to              BACHELOR OF ADMINISTRATION
    1996                 University of Ottawa, Ottawa, ON

    1988 to              Diplôme d'études secondaire de l'Ontario - ONTARIO SCHOLAR
    1992                 École secondaire catholique Charles-Garnier, Whitby, ON

 Other Education

  Fall 1996              Introduction to programming in C
                         Seneca College, North York, ON

Special Skills

                          Fluent in English and French (conversational and written);
                          MS Word, Excel, MS Publisher, Powerpoint, WordPerfect 5.1, Lotus 123;
                          HTML & Javascript programming, Internet, C programming, CGI script, Unix; 
                          Access & Paint Shop Pro, MS Dos, Windows 3.1, 3.11 and 95.

Work Experience

    Nov. 3 1997           CUSTOMER CARE REPRESENTATIVE, FRAUD COP
    to now                Dell computer corporation, Toronto, ON

                             Handled customer service calls;
                             Handled telephone calls for direct and home business customers:
                             Monitored fraudulent orders with credit card companies.

    May 1996              TELEPHONE SALES REPRESENTATIVE,  MONITOR
    to Nov.2 1997         S&P Data, Toronto, ON

                             Handled customer service and order desk calls;
                             Handled telephone calls for major credit card company, major
                                                         canadian internet service provider and various other companies;
                             Monitored other representatives' telephone calls.

    Summer                LIBRARY CLERK
    1994                  Metro Toronto French-Language School Council, Toronto, ON

                             Classified, indexed, labeled resource center material;
                             Entered data, operated fax machine and Macintosh computer.

    Part time             SALES CLERK
    Oct. 1993             Bata Shoes, Ottawa, ON
    to March 1994

                             Created posters, set up displays, and provided customers with
                                                          professional assistance;
                             Performed different stockroom duties.

    Summer                LIBRARY CLERK,  RECEPTIONIST
    1993                  Metro Toronto French-Language School Council, Toronto, ON

                             Classified, indexed, labeled resource center material;
                             Received telephone calls and visitors.

Volunteer Work
 and Activities

                          Lead a group of students during U of O's week long Frosh program;
                          Participated in Undergraduate Business Games (Jeux du Commerce);
                          Captained highschool basketball team at both junior and senior levels.